Please note that if the delivery failed due to any reason including insufficient address, missing post code, and insufficient recipient information, we will contact you for checking but if there's no response within the time limit, parcel may be returned or discarded.
If parcel is discarded or returned due to customer's fault, refund cannot be made. Please doublecheck your delivery information before checkout and take calls from shipping company for checking.
For claims on returned parcel due to insufficient address, unclaimed by addressee and etc., can be checked only for delivery made within 2 months.
Due to the issue regarding COVID-19, there has been delay or temporary stop of shipment from some countries.
Notice regarding customs tax from the shipping company may or may not be sent to the recipient, so not getting a notice cannot be regarded as a reason to get refund for returned parcel.
Please keep following up with the tracking update and if customs clearance gets delayed, please contact local customs as soon as possible and claim the parcel.
The recipient of an international shipment may be subject to customs duties, which are levied once the shipment reaches the recipient's country. Additional charges for import clearance must be fulfilled by the recipient; Korean Bookstore has no control over these charges, nor can Korean Bookstore predict what they may be. Customs policies vary widely; you should contact your local customs office for more information.
We are unable to ship to the following addresses: P.O. Box, APO, FPO, DPO, Military Addresses.
Actual shipping fee that includes packaging and products may differ from estimate.
All information must be filled in English. (Name, Address etc.)